EN365 Privacy Policy

1. Introduction

Welcome to EN365 (accessible via en365game.com and the EN365 mobile application). This Privacy Policy explains how we collect, use, process, and protect personal data when users access our platform and play skill-based games such as rummy, color prediction, and card challenges.

EN365 acts as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP Act) and processes personal data only for legitimate purposes and with appropriate consent where required.

By accessing or using the EN365 platform (the “Platform”), you agree to the practices described in this Privacy Policy.

2. Data We Collect

We collect only the minimum data necessary to operate and improve the platform.

EN365 does not intentionally collect children's data and does not process sensitive personal data beyond what is required for legal and operational purposes.

3. How We Use Your Data

• Creating and managing user accounts
• Performing KYC verification and secure login authentication
• Processing deposits, withdrawals, and gameplay transactions
• Personalizing game recommendations and promotional offers
• Detecting fraud or underage access
• Improving platform functionality through analytics
• Sending marketing communications (with consent)
• Complying with legal obligations and resolving disputes

4. Legal Basis for Processing

Consent

For marketing communications, non-essential cookies, and certain third-party integrations.

Legitimate Interests

To maintain platform security, prevent fraud, and improve service functionality.

Contractual Necessity

To fulfill obligations related to your account including deposits, withdrawals, and gameplay services.

Legal Obligations

To comply with regulatory requirements such as identity verification or financial compliance under Indian laws.

5. Data Sharing

EN365 shares personal data only when necessary to operate the platform.

• Payment processors such as UPI gateways and banks
• Infrastructure and analytics providers
• Law enforcement authorities when legally required

EN365 does not sell or rent personal data to third parties.

6. Your Rights Under the DPDP Act

• Access the personal data we hold about you
• Request correction or deletion
• Withdraw consent for processing
• Nominate an individual to exercise your rights
• Request grievance redressal

Requests can be submitted via support@en365.com. We aim to respond within 72 hours.

7. Security Measures

• SSL/TLS encrypted connections
• Secure storage and access control
• Multi-factor authentication
• Regular security audits
• Breach notification procedures

Our infrastructure is hosted in secure India-compliant data centers.

8. Data Retention

• Account and transaction data: up to 7 years
• Gameplay logs: 6–12 months after account closure
• Marketing data: until consent withdrawal

After retention periods, data is securely deleted or anonymized.

9. Cookies and Tracking Technologies

EN365 uses cookies and similar technologies for session management, analytics, and personalization.

Users can manage cookie preferences through the cookie banner. See our Cookie Policy for more information.

10. Third-Party Links

The EN365 platform may contain links to external websites or payment services which operate under their own privacy policies.

11. Changes to This Privacy Policy

EN365 may update this Privacy Policy periodically. Updates will be published on this page and major changes may be communicated via email or platform notifications.